+91 9876543210 info@emraldmedical.com Mon - Sat: 9:00 AM - 6:00 PM

Terms and Conditions

Last updated: June 03, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website https://emraldpetscan.com/ ("Site"), which is owned and operated by Emrald Medical Research Private Limited (CIN: , GSTIN: ), having its registered office at CTS NO-16035, PLOT NO-110, A-62, Shrikrishna Nagar, Ulkanagari, Chhatrapati Sambhajinagar, Maharashtra 431009 ("Company", "we", "us", "our").

By accessing the Site, booking an appointment, or making a payment, you ("User", "you", "your") agree to be bound by these Terms, our Privacy Policy, and our Refund & Cancellation Policy. If you do not agree, please do not use the Site.

This document is an electronic record under the Information Technology Act, 2000 and rules thereunder, and does not require a physical or digital signature.

1. Services Offered

The Company is a medical diagnostic centre providing services including, but not limited to:

  • PET CT Scan
  • Iodine-131 Therapy (low dose and high dose)
  • Lu-177 DOTATATE Therapy
  • Nuclear medicine imaging and associated diagnostic services

All services are provided at the Company's premises in Chhatrapati Sambhajinagar (Aurangabad), Maharashtra. The Site is only an informational and booking/payment portal for these services.

2. Eligibility

You must be at least 18 years old and legally competent to contract under the Indian Contract Act, 1872 to book an appointment or make a payment on this Site. If you are booking on behalf of a minor or a person who cannot contract for themselves, you represent that you are their legal guardian.

3. Appointments

  1. An appointment slot is confirmed only after we have accepted it and (where applicable) the advance payment has been received.
  2. All appointments are subject to availability of equipment, medical staff, and radio-pharmaceuticals (where required).
  3. You must provide accurate personal, contact, and medical information. Incorrect information may delay, cancel, or render invalid any service or report.
  4. You must arrive at the scheduled time, carrying a valid photo ID, referring doctor's prescription (where applicable), prior reports, and pre-procedure preparation instructions shared by us.
  5. We reserve the right to reschedule an appointment due to medical necessity, equipment downtime, isotope delivery delays, or events of force majeure. We will make best efforts to inform you in advance.

4. Payments

  1. All prices on the Site are in Indian Rupees (INR / ₹) and are inclusive of applicable GST unless stated otherwise.
  2. Online payments are processed through PhonePe Payment Gateway, operated by PhonePe Private Limited. By making a payment, you additionally agree to PhonePe's terms and conditions ( phonepe.com/terms-conditions ).
  3. We accept UPI, debit cards, credit cards, net banking, and wallet instruments supported by PhonePe.
  4. We do not store your full card number, CVV, UPI PIN, or net-banking credentials. These are handled directly by PhonePe on its PCI-DSS compliant infrastructure.
  5. A payment is considered successful only when we receive a "COMPLETED"/"SUCCESS" confirmation from PhonePe via server-to-server callback. Until then, the transaction is treated as "Pending".
  6. If an amount is debited from your account but our system does not receive a success callback within 24 hours, the amount will be automatically refunded by PhonePe/your bank to the original instrument, usually within 5–7 working days.
  7. A tax invoice will be issued for every successful payment and sent to your registered email address.

5. Refund and Cancellation

Refund and cancellation are governed by our separate Refund & Cancellation Policy, which forms an integral part of these Terms.

6. Medical Disclaimer

The content of this Site — including information about services, conditions, procedures, and FAQs — is provided for general informational purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment.

  • Always seek the advice of your physician or another qualified health provider with any questions you may have regarding a medical condition.
  • Never disregard professional medical advice or delay seeking it because of something you have read on this Site.
  • Diagnostic reports issued by us must be interpreted by a qualified medical professional; we do not provide treatment recommendations unless explicitly part of a booked service.

In a medical emergency, call your doctor or the nearest hospital immediately. This Site is not designed to handle emergencies.

7. Acceptable Use

You agree that you will not, and will not attempt to:

  • Use the Site for any unlawful, fraudulent, or abusive purpose.
  • Book an appointment or make a payment using stolen or unauthorised payment instruments, or in another person's name without their consent.
  • Probe, scan, test, or circumvent the security of the Site or any associated system.
  • Upload any virus, malware, or harmful code; attempt to gain unauthorised access to any account, server, or database.
  • Copy, reproduce, mirror, scrape, frame, deep-link, or otherwise exploit any content on the Site for commercial purposes without our prior written consent.
  • Impersonate any person or misrepresent your affiliation with any person or entity.
  • Post or transmit any content that is defamatory, obscene, threatening, or infringes the intellectual-property or privacy rights of any third party.

Violation of this section may result in termination of your access, cancellation of bookings, refusal of service, and/or legal action.

8. Intellectual Property

All content on the Site — including the trade name "Emrald Medical Research", logos, text, graphics, images, icons, and software — is the property of the Company or its licensors and is protected by Indian copyright and trademark law. You are granted a limited, non-exclusive, revocable licence to view the Site for personal, non-commercial use only. No other use is permitted without our prior written consent.

9. Third-Party Links and Services

The Site contains links to third-party sites (including PhonePe, WhatsApp, Google Maps). We do not endorse and are not responsible for the content, policies, or practices of those third parties.

10. Disclaimers and Limitation of Liability

  1. The Site is provided on an "as is" and "as available" basis, without any warranty of any kind, express or implied.
  2. We do not warrant that the Site will be uninterrupted, error-free, or secure, or that defects will be corrected.
  3. To the maximum extent permitted by law, in no event shall the Company, its directors, employees, consultants, or agents be liable for any indirect, incidental, special, consequential, or punitive damages (including loss of profit, data, goodwill, or any intangible loss), arising out of or in connection with your use of, or inability to use, the Site or any services booked through it.
  4. Our aggregate liability for any claim arising out of or relating to these Terms or any service booked through the Site shall not exceed the amount actually paid by you to us for that specific service.
  5. Nothing in these Terms limits our liability for fraud, death, or personal injury caused by our negligence, or any liability which cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold the Company, its directors, employees, and agents harmless from any claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of (a) your breach of these Terms, (b) your violation of any law or the rights of a third party, or (c) any content you submit or transmit through the Site.

12. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes what personal data we collect and how we use it.

13. Force Majeure

We are not liable for any failure or delay in performance that is due to causes beyond our reasonable control, including acts of God, pandemic, war, terrorism, labour disruption, government action, power failure, telecom failure, isotope supply delays, or Internet outages.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Chhatrapati Sambhajinagar (Aurangabad), Maharashtra.

15. Changes to these Terms

We may revise these Terms at any time by posting an updated version on this page. Continued use of the Site after such changes constitutes acceptance of the revised Terms. You are advised to review this page periodically.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

17. Grievance Redressal

For any grievance, you may contact our Grievance Officer whose details are published in our Privacy Policy, Section 11.

18. Contact

  • Emrald Medical Research Private Limited
  • CTS NO-16035, PLOT NO-110, A-62, Shrikrishna Nagar, Ulkanagari, Chhatrapati Sambhajinagar, Maharashtra 431009
  • Email: info@emraldmedical.com
  • Phone: +91 9876543210 / +91 9876543211